NBCU Local’s Consumer Investigative Teams Recovered Single-Year Record $14 Million for Victims of Consumer Fraud, Theft & Abuse in 2024
Consumer Units Now Operate at 31 Telemundo- and NBC-Owned Stations Across the U.S. and Puerto Rico
NEW YORK (April 7, 2025) – NBCUniversal Local’s Telemundo Responde and NBC Responds consumer investigative units have surpassed $90 million recovered for victims of consumer fraud, theft and abuse since its 2014 inception. In coordination with NBCU Local’s Consumer Investigative Center (CIC), NBC-owned stations have recovered $56 million and Telemundo-owned stations have recovered $34 million over 11 years.
In 2024, NBCU Local’s consumer investigative teams – which operate from 31 Telemundo- and NBC-owned stations across 19 U.S. markets and Puerto Rico – recovered a single-year record $14 million for consumers. In the first three months of 2025, the CIC and Responds / Responde units have recovered nearly $1.9 million for victims and received more than 14,000 requests for help from community members across the nation.
“Our consumer teams serve as valuable resources for those who have been wronged through no fault of their own,” said Kevin Keeshan, EVP of News Editorial at NBCUniversal Local. “Their work puts money back in the the pockets of victims while protecting others from harm by holding those responsible accountable.”
NBCU Local’s consumer program began in early 2014 with the establishment of the CIC, based in Dallas-Fort Worth, Texas, and the launch of Telemundo 52 Los Angeles Responde. Over the last 11 years, the CIC has received more than 750,000 requests for help from viewers. The most common complaint categories are related to travel, online purchases, home improvements, appliances, and vehicles purchases and repair.
“Our consumer teams’ dedication in protecting consumers and giving voice to the voiceless is a great example of the impact we deliver to the communities we serve,” said Ozzie Martinez, Executive Vice President of Multiplatform News, Original Programming & Standards at Telemundo Station Group. “The growing impact of our Responde and Responds units is evident in the many recent milestones we’ve celebrated.”
About NBCUniversal Local
NBCUniversal Local, part of NBCUniversal News Group, is comprised of more than 50 media properties, including local TV stations and regional sports networks that deliver English and Spanish-speaking audiences in 30 U.S. markets and Puerto Rico comprehensive news, weather, consumer and investigative reporting, lifestyle and entertainment content and live sports coverage across television, streaming and digital platforms. NBCUniversal Local consists of three individual media groups – NBC Owned Television Stations, NBC Sports Regional Networks and Telemundo Station Group – plus multicast networks COZI TV, American Crimes and TeleXitos, regional cable news network NECN, and 16 free ad-supported streaming TV (FAST) channels – including 11 NBC local news, four Telemundo regional news channels and NBC LX Home. NBCUniversal Local also features NBC Spot On, an advanced CTV and OTT advertising platform; LXTV Productions; marketing and promotions company Skycastle; out-of-home business NBC Everywhere; and The Arthouse, a graphic design group.
###
MEDIA CONTACT
Robert Lemus
Robert.Lemus@nbcuni.com
