{"id":936,"date":"2026-09-24T14:25:13","date_gmt":"2026-09-24T14:25:13","guid":{"rendered":"https:\/\/nbcuniversalnewsgroup.com\/nbculocal\/?p=936"},"modified":"2026-09-24T14:25:15","modified_gmt":"2026-09-24T14:25:15","slug":"telemundo-39-dallas-responde-surpasses-1-million-recovered-for-north-texas-communities","status":"publish","type":"post","link":"https:\/\/nbcuniversalnewsgroup.com\/nbculocal\/2026\/09\/24\/telemundo-39-dallas-responde-surpasses-1-million-recovered-for-north-texas-communities\/","title":{"rendered":"Telemundo 39 Dallas \u2018Responde\u2019 Surpasses $1 Million Recovered for North Texas Communities"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>NBCU Local\u2019s Consumer Investigative Units Have Recovered More Than $107 Million Since Program\u2019s 2014 Inception<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>FT. WORTH, Texas \u2013 Sept. 24, 2026<\/strong>&nbsp;\u2013&nbsp;Telemundo 39 Dallas \/ KXTX, part of NBCUniversal Local\u2019s Telemundo Station Group, announced its consumer investigative unit,&nbsp;<em>Telemundo 39<\/em>&nbsp;<em>Responde<\/em>, has surpassed $1 million recovered for North Texas community members, marking a significant milestone in the station\u2019s ongoing commitment to advocating for and serving the region.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Since its launch in 2014,&nbsp;<em>Telemundo 39 Responde<\/em>&nbsp;has helped North Texas consumers navigate a wide range of consumer-related issues, including fraudulent transactions, scams, incorrect or unexplained charges, refunds, customer service disputes, and more. Through its investigative work, the unit works directly with consumers and businesses to help resolve complaints, recover money and bring attention to issues the region.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThis is an incredible milestone and a testament to the impact&nbsp;<em>Telemundo 39 Responde<\/em>&nbsp;has made in our community over the last 12 years,\u201d said Tony Canales, President and General Manager of NBC 5 Dallas-Fort Worth and Telemundo 39 Dallas. \u201cServing our community is at the heart of what we do, and we\u2019re proud to provide our viewers with a trusted resource that can help them navigate consumer issues and find answers.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Telemundo 39 Dallas launched&nbsp;<em>Telemundo 39 Responde<\/em>&nbsp;in 2014 as one of the original seven Telemundo-owned stations to create consumer investigative units in their markets, alongside Los Angeles, New York, Miami, Houston, San Antonio, and the San Francisco Bay Area.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cEvery case brought to&nbsp;<em>Telemundo 39 Responde<\/em>&nbsp;represents a member of our community looking for answers and trusting our team to help,\u201d said Rossyris Silva, Vice President of News at Telemundo 39 Dallas. \u201cThis milestone reflects the dedication of our journalists to advocating for consumers and making a meaningful difference for North Texas families.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What began with the establishment of the Consumer Investigative Center (CIC) and&nbsp;<em>Telemundo 52 Responde<\/em>, the CIC now operates in 33 Telemundo- and NBC-owned stations across 23 U.S. markets and Puerto Rico. Over the last 12 years, NBC-owned stations have recovered more than $61 million for consumers, while Telemundo-owned stations have recovered nearly $44 million. Collectively, NBCU Local\u2019s CIC and Responds \/ Responde units have recovered more than $107 million for consumers across the nation since 2014.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">North Texas community members seeking assistance with a consumer-related issue can submit information to&nbsp;<em>Telemundo 39 Responde<\/em>&nbsp;<a href=\"https:\/\/www.telemundodallas.com\/responde\/quejas\/\"><u>here<\/u><\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>About Telemundo 39 \/ KXTX<br><\/strong>Telemundo 39 \/ KXTX is the local Telemundo station serving Spanish-speaking communities throughout North Texas. Owned by NBCUniversal, Telemundo 39 delivers local breaking news, weather reports, entertainment and award-winning sports programming across a variety of platforms, including over-the-air, online at&nbsp;Telemundo39.com, and through mobile apps and social media channels.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">###&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MEDIA CONTACT<\/strong>\u00a0<br>Bernadette Valles\u00a0<br><a href=\"mailto:bernadette.valles@nbcuni.com\"><u>bernadette.valles@nbcuni.com<\/u><\/a>\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>NBCU Local\u2019s Consumer Investigative Units Have Recovered More Than $107 Million Since Program\u2019s 2014 Inception FT. WORTH, Texas \u2013 Sept. 24, 2026&nbsp;\u2013&nbsp;Telemundo 39 Dallas \/ KXTX, part of NBCUniversal Local\u2019s Telemundo Station Group, announced its consumer investigative unit,&nbsp;Telemundo 39&nbsp;Responde, has surpassed $1 million recovered for North Texas community members, marking a significant milestone in the [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/nbcuniversalnewsgroup.com\/nbculocal\/2026\/09\/24\/telemundo-39-dallas-responde-surpasses-1-million-recovered-for-north-texas-communities\/\">Read More&#8230;<span class=\"screen-reader-text\"> from Telemundo 39 Dallas \u2018Responde\u2019 Surpasses $1 Million Recovered for North Texas Communities<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":937,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[57,3],"tags":[],"class_list":["post-936","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-telemundo-station-group-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Telemundo 39 Dallas \u2018Responde\u2019 Surpasses $1 Million Recovered for North Texas Communities - NBCU Local<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nbcuniversalnewsgroup.com\/nbculocal\/2026\/09\/24\/telemundo-39-dallas-responde-surpasses-1-million-recovered-for-north-texas-communities\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Telemundo 39 Dallas \u2018Responde\u2019 Surpasses $1 Million Recovered for North Texas Communities - NBCU Local\" \/>\n<meta property=\"og:description\" content=\"NBCU Local\u2019s Consumer Investigative Units Have Recovered More Than $107 Million Since Program\u2019s 2014 Inception FT. WORTH, Texas \u2013 Sept. 24, 2026&nbsp;\u2013&nbsp;Telemundo 39 Dallas \/ KXTX, part of NBCUniversal Local\u2019s Telemundo Station Group, announced its consumer investigative unit,&nbsp;Telemundo 39&nbsp;Responde, has surpassed $1 million recovered for North Texas community members, marking a significant milestone in the [...]Read More... from Telemundo 39 Dallas \u2018Responde\u2019 Surpasses $1 Million Recovered for North Texas Communities\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nbcuniversalnewsgroup.com\/nbculocal\/2026\/09\/24\/telemundo-39-dallas-responde-surpasses-1-million-recovered-for-north-texas-communities\/\" \/>\n<meta property=\"og:site_name\" content=\"NBCU Local\" \/>\n<meta property=\"article:published_time\" content=\"2026-09-24T14:25:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-24T14:25:15+00:00\" \/>\n<meta property=\"og:image\" 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