{"id":759,"date":"2026-03-24T17:41:54","date_gmt":"2026-03-24T17:41:54","guid":{"rendered":"https:\/\/nbcuniversalnewsgroup.com\/nbculocal\/?p=759"},"modified":"2026-03-24T17:41:56","modified_gmt":"2026-03-24T17:41:56","slug":"nbcu-locals-consumer-investigative-units-surpass-100-million-recovered-for-community-members-with-consumer-related-issues","status":"publish","type":"post","link":"https:\/\/nbcuniversalnewsgroup.com\/nbculocal\/2026\/03\/24\/nbcu-locals-consumer-investigative-units-surpass-100-million-recovered-for-community-members-with-consumer-related-issues\/","title":{"rendered":"NBCU Local\u2019s Consumer Investigative Units Surpass $100 Million Recovered for Community Members With Consumer-related Issues"},"content":{"rendered":"\n

<\/p>\n\n\n\n

\u2018Telemundo Responde\u2019 and \u2018NBC Responds\u2019 Reach Community Service Milestone Since 2014 Inception<\/em><\/p>\n\n\n\n

33 Telemundo- and NBC-Owned Stations Operate Consumer Units Dedicated to Resolving Consumer Problems Across 24 Markets<\/em><\/p>\n\n\n\n

NEW YORK \u2013 March 24, 2026 \u2013<\/strong> NBCUniversal Local\u2019s Telemundo Responde<\/em> and NBC Responds<\/em> consumer investigative units, in coordination with the Consumer Investigative Center (CIC), have now recovered more than $100 million to community members with consumer-related issues since the program\u2019s 2014 inception. <\/p>\n\n\n\n

NBC-owned stations have recovered more than $59 million and Telemundo-owned stations have recovered nearly $41 million over the last 12 years. The CIC and Responds \/ Responde<\/em> units reached the $90 million recovered milestone<\/a> in April 2025 and have since returned an average of nearly $1 million a month to consumers.<\/p>\n\n\n\n

\u201cWe created our consumer teams 12 years ago so those facing challenges have a trusted source to get the expertise and resources they need when it matters most,\u201d said Valari Staab, Chairman of NBCU Local. \u201cThis milestone speaks to the trust our consumer teams have earned and the great impact they\u2019ve made in advocating for our audiences. This program is just one of the many important ways we serve our communities.\u201d<\/p>\n\n\n\n

NBCU Local\u2019s consumer initiative began in 2014 with the establishment of the CIC and Telemundo 52 Responde<\/em> in Los Angeles, and now operates in 33 Telemundo- and NBC-owned stations across 23 U.S. markets and Puerto Rico, most recently adding units serving Sacramento and Fresno, Calif. in 2025<\/a>. <\/p>\n\n\n\n

\u201cThere\u2019s a large and growing need in our communities for the important support and services our consumer units offer, especially among the Spanish-speaking audiences we serve,\u201d said Jose Cancela, President of Telemundo Station Group. \u201cOur teams are skilled, experienced and hard-working professionals who work for consumers and get results, and I congratulate them on this amazing achievement.\u201d<\/p>\n\n\n\n

Over the last 12 years, the CIC has received more than 800,000 requests for help from community members across the nation. The most common complaint categories are related to travel, home improvements, utilities, phone and internet services, and vehicle purchases and repairs.<\/p>\n\n\n\n

About NBCUniversal Local\u202f\u00a0<\/strong>
NBCUniversal Local, part of NBCUniversal News Group, is comprised of more than 50 media properties, including local TV stations and regional sports networks that deliver English and Spanish-speaking audiences in 30 U.S. markets and Puerto Rico comprehensive news, weather, consumer and investigative reporting, lifestyle and entertainment content and live sports coverage across TV, streaming and digital platforms. NBCUniversal Local consists of three media groups \u2013 NBC Owned Television Stations, NBC Sports Regional Networks and Telemundo Station Group \u2013 plus multicast networks COZI TV, NBC True CRMZ, and TeleXitos, and 17 free ad-supported streaming TV (FAST) channels \u2013 including 11 NBC local news, four Telemundo regional news channels, Telemundo Puerto Rico and NBC LX Home. NBCUniversal Local also features NBC Spot On, an advanced CTV and OTT advertising platform; LXTV Productions; marketing and promotions company Skycastle; out-of-home business NBC Everywhere; and The Arthouse, a graphic design group.\u202f<\/p>\n\n\n\n

###<\/p>\n\n\n\n

MEDIA CONTACT<\/strong>
Brian Potter
Brian.Potter@nbcuni.com<\/a><\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

\u2018Telemundo Responde\u2019 and \u2018NBC Responds\u2019 Reach Community Service Milestone Since 2014 Inception 33 Telemundo- and NBC-Owned Stations Operate Consumer Units Dedicated to Resolving Consumer Problems Across 24 Markets NEW YORK \u2013 March 24, 2026 \u2013 NBCUniversal Local\u2019s Telemundo Responde and NBC Responds consumer investigative units, in coordination with the Consumer Investigative Center (CIC), have now recovered more than $100 million […]<\/p>\n

Read More… from NBCU Local\u2019s Consumer Investigative Units Surpass $100 Million Recovered for Community Members With Consumer-related Issues<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":760,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[57,9],"tags":[],"class_list":["post-759","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-nbcuniversal-local-en"],"yoast_head":"\nNBCU Local\u2019s Consumer Investigative Units Surpass $100 Million Recovered for Community Members With Consumer-related Issues - NBCU Local<\/title>\n<meta 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