Led by News Anchor, Multimedia Journalist and Investigative Reporter Carolina Prato, consumer unit will investigate complaints across both markets
Viewers can call 855-622-2200 or visit the stations’ ‘Responde’ sites to submit claims
SACRAMENTO & FRESNO, Calif. – (May 14, 2025) – Beginning Monday, June 2, Spanish-speaking audiences in California’s Central Valley will have a new resource to help resolve complaints related to consumer fraud, theft and abuse, Telemundo California Responde.
The new investigative unit from Telemundo 33 Sacramento / KCSO and Telemundo 51 Fresno / KNSO, part of NBCU Local’s Telemundo Station Group, will be led by News Anchor, Multimedia Journalist and Investigative Reporter Carolina Prato, who joined KCSO and KNSO in April 2025.
Telemundo California Responde investigations will air regularly during Noticiero Telemundo California, which broadcasts simultaneously on KCSO and KNSO, Monday through Friday at 12 p.m., 5 p.m., 5:30 p.m., 6 p.m., and 11 p.m., and weekends at 6 p.m. and 11 p.m. Stories will also be available on the stations’ sites and apps.
Consumers can contact Telemundo California Responde by calling 855-622-2200 or submitting claims through www.telemundo33.com/responde and www.telemundofresno.com/responde.
“Telemundo California Responde is here for local consumers who feel they have been wronged or have questions,” said Candy Duran, News Director for Telemundo 33 Sacramento and Telemundo 51 Fresno. “Our team is dedicated to answering their questions, addressing their concerns and sharing news that helps them navigate everyday life.”
Prato joined Telemundo 33 Sacramento and Telemundo 51 Fresno from Estrella TV in Houston. Previously, she spent nearly 15 years as news anchor and reporter for Milenio and Multimedios Television in Monterrey, Mexico. She also hosted her own program on RG La Deportiva Radio for 14 years.
“Carolina’s deep experience and strong connection with the community make her the perfect journalist to lead Telemundo California Responde,” added Duran. “Her passion for helping others and uncovering the truth will be a great asset to our viewers.”
NBC and Telemundo-owned stations introduced local consumer investigative units in 2014. Since, the NBC Responds and Telemundo Responde teams, in coordination with NBCU Local’s Consumer Investigative Center, have recovered more than $90 million for consumers.
With the addition of Telemundo California Responde, consumer units now operate across 33 Telemundo- and NBC-owned stations serving English- and Spanish-speaking community members across 21 U.S. markets and Puerto Rico.
About Telemundo 33 Sacramento / KCSO
Telemundo 33 Sacramento / KCSO is Telemundo’s local television station, serving the Spanish-speaking community in the Sacramento / Stockton / Modesto DMA. Owned by NBCUniversal, Telemundo 33 delivers its audiences more than 14 hours of live, locally produced news each week across all platforms. KCSO’s newscasts feature local breaking news, real-time weather forecasts, and sports information. Telemundo 33 also airs world-class programming produced by Telemundo Network. Telemundo 33’s local news and information can be accessed by audiences across all of its platforms, including online at www.Telemundo33.com, the digital app and through its social media channels.
About Telemundo 51 Fresno / KNSO
Telemundo 51 Fresno / KNSO is Telemundo’s local television station, serving the Spanish-speaking community in the Merced / Fresno / Visalia DMA. Owned by NBCUniversal, Telemundo 51 Fresno delivers its audiences more than 14 hours of live, regional news each week across all platforms. KNSO’s newscasts feature local breaking news, real-time weather forecasts, and sports information. Telemundo 51 Fresno also airs world-class programming produced by Telemundo Network. Telemundo 51 Fresno’s local news and information can be accessed by audiences across all of its platforms, including online at www.TelemundoFresno.com, the digital app and through its social media channels.
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